Privacy Policy

The Crown Estate Terms of Service and Privacy Policy

1. Terms

By accessing the website at http://www.easthemel.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on The Crown Estate’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on The Crown Estate’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Crown Estate at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on The Crown Estate’s website are provided on an ‘as is’ basis. The Crown Estate makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, The Crown Estate does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall The Crown Estate or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The Crown Estate’s website, even if The Crown Estate or a The Crown Estate authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on The Crown Estate’s website could include technical, typographical, or photographic errors. The Crown Estate does not warrant that any of the materials on its website are accurate, complete or current. The Crown Estate may make changes to the materials contained on its website at any time without notice. However The Crown Estate does not make any commitment to update the materials.

6. Links

The Crown Estate has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Crown Estate of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

The Crown Estate may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Your privacy is important to us.
It is The Crown Estate’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The Crown Estate may change this privacy policy from time to time at The Crown Estate’s sole discretion.

 

Website Privacy Statement

 This website is run by The Crown Estate, the data controller, who is committed to the protection of your privacy. All personal information given to us through this website will only be held and used in accordance with this policy, and the General Data Protection Regulation ((EU) 2016/679) (“GDPR”).

Information automatically collected and stored

We will not collect any personal information about you except where it is specifically and knowingly provided by you, for instance if you request information from us, fill in an online form or provide feedback on the website.

When personal information is collected, it may be used by us to process and fulfil requests for information or to help us to develop or personalise the website to make it more useful to you. If you complete a form on this website, you will be told why and how we will process the personal information you submit before you submit it.

Cookies are small text files sent to your computer and stored by your browser. They are used to remember browsing information. Because of cookies, your web browser can remember you are logged in, whether you’ve visited our site before and what your preferences are. Although cookies contain identifying information, the cookies we use do not contain any information that identifies you personally, and they allow us to recognise your computer or mobile device when you return to our website. It is possible to block cookies by changing the settings on your browser, but be aware that some functionality of this site may not be as rich if you do. For more information on how we use cookies, please visit our Cookies Page.

Use of emails

If you send us an email (e.g. to request information or provide feedback on website content), the information you provide will be used to help us gather the information requested and to respond to your message.

The Crown Estate scans emails, using automated monitoring techniques, for malicious software and unsuitable material.

Links to other websites

We may refer to, or establish relations with, other companies, organisations and public bodies that will enable you to access their websites directly from ours. Each company, organisation or public body will operate its own policy regarding the use of cookies and collection and use of information. If you have any concerns regarding the way in which your data will be used, you are advised to read the privacy statement on the relevant website.

We will try to provide you with links to high quality, reputable websites which we think will be of interest and relevance to you. However, please note that such third party websites are not under our control and we do not contribute to the content of such websites. We cannot accept responsibility for any issues arising in connection with the third party’s use of your data, the website content or the services offered to you by these websites.

Your rights

Your personal data is protected in the UK by the GDPR. Under this Regulation, we will process personal data we hold about you in a fair and lawful manner and will keep it secure from unauthorised access by third parties.

Your personal data may have to be disclosed if we are required by law or as a result of a lawful request by a governmental or law enforcement authority.

If you would like to complain to The Crown Estate, please refer to our complaints page for our complaints process.

Policy changes

Any changes to the privacy policy will be posted here and will take effect immediately.

 

Fair Processing Notice

 

Definitions

Under the definitions in the General Data Protection Regulation ((EU) 2016/679) (“GDPR”), The Crown Estate is the Data Controller.

 

Information We May Collect From You

We may collect and process the following data about you:

 

  • Information that you provide by filling in forms or providing information online to register an interest or to request further information or offers;
  • If you contact us by telephone, email, web form or letter, information that forms a record of that correspondence and your contact details;
  • If you visit the site in person, information, CCTV images and ANPR information we collect for health and safety and security purposes and to help us understand how our customers use our facility. We will also collect information in order to provide you with wi-fi services and for customer analysis at our sites.
  • Information you provide by responding to questionnaires, surveys and competitions and attending events.

If you visit one of our dedicated consumer websites or The Crown Estate websites, further information may be collected – please refer to the Privacy Policy available on each website.

We treat all such data as Personal Data for the purposes of GDPR.

 

Where We Store Your Personal Data

The data we collect is stored on information technology systems owned and run by or on behalf of The Crown Estate or on systems run by those businesses processing it on our behalf. All information you provide to us is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the Internet to our site; any transmission is at your own risk. Once we have received your information, we will use all necessary procedures and security measures to try to prevent unauthorised access, loss, disclosure or amendment.

 

How Your Personal Data Will Be Processed

We use information about you in the following ways:

  • To provide you with information on products, services offers and events provided by us or our retail tenants that you request or which we feel may interest you where you have consented to be contacted for such purposes;
  • To notify you about changes to our service;
  • To perform surveys and analysis with the aim of improving the services we provide;
  • To ensure that your visit to our site is safe and secure.

 

We may give your personal data to third parties where:

  • It is necessary for them to provide you with services on our behalf;
  • They provide profiling of our customer base so we can understand our customers better;
  • We sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets insofar as they relate to them;
  • We are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce agreements or contracts or to protect our rights, our property, or the safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

We will not share your personal data with a third party for the purposes of direct marketing.

 

Your Rights

 

You have the right of access to your information. This includes a description of the data being processed, the purposes of processing and any recipients to whom the data is disclosed. To exercise this right, you must make a Subject Access Request in writing to the Data Protection Officer at The Crown Estate, 1 St James’s Market, London SW1Y 4AH, stating the information you require. We do not charge a fee. We may contact you to verify your identity or to clarify the precise information you require before processing your request, and will answer your request within one month.

 

You have the right to ask us not to process your personal data for direct marketing purposes. You will be given an opportunity to opt in to processing for direct marketing purposes when you first engage with us. However, you can withdraw your consent to receive marketing material at any time by contacting us on the address above.

 

You have the right to rectify your personal data at any time.

 

You have the right to have your personal data erased under certain conditions.

 

You have a right to restrict or object to some forms of data processing.

 

You have the right to prevent any unwarranted processing likely to cause damage or distress.

 

If you feel that a situation has arisen or may arise and you wish to learn more about these rights or to exercise those rights, please contact us on the address above. Please note that this will not include processing where it is necessary to fulfil a contract or where a legal obligation for us to process the information exists.

 

Transfer of Personal Data Outside the European Economic Area

We will not transfer your personal data out of the European Economic Area.